Waffle House
Reviews and Complaints
Employees
Preferred solution: Full refund
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Verified ReviewerI want to have meeting
- Employees need to keep their personal business to their self
- Poor suoervisor skills
- Staff picking things up off the floor then touching peoples food
Preferred solution: Let the company propose a solution
User's recommendation: The employees with discriminate
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami Gardens, FloridaI have a complaint
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jackson, MississippiMessed up my order and the waiter told the cook in the cook said there wasn't
- Non
- Usually mess order up
Preferred solution: Full refund
User's recommendation: That everyone is on the same page and quit messing up orders
Disrespect
Cook was making food, by the way, with no mask, yet wants to talk bad about a loyal customer, while I sit here and listen and try to enjoy the food that your employees make, which is *** so I didn’t enjoy the food anyways, which made my experience even WORSE
Preferred solution: Full refund
Unconscionable employee behavior in front of customer's
My wife and I stopped into a Waffle House on Christmas Day located at 1120 N. Woodland Blvd in the awesome little town of Deland, Florida.
We were guest "2318" and our wonderful Waitress was "Pam". There was another young man named Brandon waiting on people, and the cook was Steven. As we waited for our food, Steven began a tirade for all to hear regarding getting too many customers because" HE DID NOT WANT TO GO THROUGH WHAT HE HAD TO DEAL WITH LAST NIGHT, 16 people! During his tirade (which he kept looking back to make sure he had all the customer's attention to hear), a phone call came in and Brandon rudely spoke into the phone, NO!
We do not have the room for that many and hung up! He then went on to announce to all (with glee) that he had just told 12 people NO! And the cook was thrilled at this news. Pam seemed mortified that Brandon would tell customer's that.
Just then, a lady and 2 small children walked in, who just happened to be black. The Cook Steven turned around to her and said...NO TAKE-OUTS! "Daniel" he announced, said to shut down sections and turn people away if it gets busy! The woman and her children walked out and as they left said do you mean that unless I sit down inside I cannot get served?
That's right, said the Cook and since they would not open the sections at either end, there were no seats available. They could have said we are cutting off take-outs after this Lady. Then a regular walked in and was told he could not be served. The Cook was a complete idiot, rude and obnoxious!!
I have never seen an employee act like that, and I have been going to Waffle House for 50 years! Just terrible how an employee can turn off so many customers because he is lazy. Any line cook worth his salt could have handled 12 to 15 people like a pro. You announce to people that you are a bit overwhelmed, but that you will get everyone served if they can be a bit patient, and you let your servers do their job.
This line cook was shameful and disrespectful to the staff who depend on tips and his behavior in front of customer's was immature and unprofessional and the worst representation of Waffle House I have ever seen in 50 years! Sincerely, Guy R. Hartford, President, American Pet Limousine PS... Steven never ONCE changed his gloves, handling raw meat, then peoples bread, touching the plates for the next customer, wiping his brow of sweat, handling his dirty phone while on the phone, then more raw meat and on & on.
Not washing the hands, no changing the gloves, no hair net, coughing into his gloved hands and then handling raw meat again. Did he not understand that customers are watching his every move? My Christmas meal as well as that of my wife was tainted to say the least, and we are avid Waffle House fans. Just thought you might want to know.
The place did seem to have cameras. If this were my place, I would be looking for a new Cook and Waiter..... Pam was a gem, and she was horribly embarrassed you could tell, but helpless.
She tried to tell them both they were wrong to do that, but they both ganged up on her, and Steven was loud and obnoxious and insistent that HE WAS NOT BUSTING HIS *** LIKE YESTERDAY! YOU CAN FORGET THAT *** HE SAID!
- I love eating at waffle house everywhere i go
- Not big enough
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this particular location until they get a different Cook
I have a complaint
- Service
Preferred solution: Full refund
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Verified Reviewer | Dallas, North CarolinaPayroll question
Preferred solution: Let the company propose a solution
User's recommendation: I'm an employee, but my recommendation as of right now to future customers is to not to work for this company because they seem to screw you at every turn especially on your pay.
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Verified Reviewer | Atlanta, GeorgiaPoor service
- Pretty good food in the morning
- Manager and employees stand around like a bunch of bobble heads
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aurora, ColoradoReport discrimination
I have a case and a case worker with the Civil Rights Department and still waiting for a follow-up it'll be about another week
It will be reviewed supposably
Preferred solution: Let the company propose a solution
User's recommendation: No go 1566 store
Horrible service and order was wrong.
- Service sucked
- Order messed up
- Customer service
Preferred solution: Price reduction
User's recommendation: Do not go to the airport location.
Re: wet/hot store
Preferred solution: The store fixed
User's recommendation: stay away until problem is fixed
Incident at store 2141
I witness an incident between to employees while the manager just stood there and let one employee disrespect another employee by the name of tyreyun as I am my two friends came into restaurant to sit down and eat the employee at the register was very irritated and was talking very loudly she then turned around to ask the other employee did her and the male employee who she was talking to know each other personally they both answered no and the young lady(tyreyun) ask why was there a problem. The other employee said yeah because he goes with my sister and Im trying to see why yall laughing and talking in each other face the other employee (tyreyun) stated she was married and it wasnt like that te other employee said ok you can get the *** now which was definitely out of line The other young lady said ok but Im not a child (tyreyun) the other employee ask her did she want to fight and told her to come outside they young lady (tyreyun)proceed to walk outside until she saw that the other employee had a male outside waiting with her and he jumped out of the car and the both walked back into the Waffle House to fight this young lady the employee then spit at this girl and the other employee threw a ketchup bottle (tyreyun) after being spit on the other employee picked up glass containers,glass mugs , cups etc and threw it at this young lady all while trying to get across the counter while her male friend trying to fight employee with her while manager is standing there and this employee (tyreyun) wasonly defending her self . On top of this this young lady has lost her job over her talking to another male coworker why is it a problem for two employees to interact something needs to seriously be done about this I dont feel that young lady should have lost her job
- Stated in review
- Unfriendly staff
Preferred solution: Feedback on this incident
Customer complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Stone Mountain, GeorgiaI received the wrong food
- Stated in review
Preferred solution: Full refund
User's recommendation: Pay more attention and I didn’t receive a receipt I’m sure they remember the order it was only a few people there
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I think when you eat at a Waffle House, you should have lowered expectations when it comes quality of employees.