Graham C Pet

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| map-marker Bellevue, Washington

No getting help

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Closing the store at 12 am when I'm trying to order door Food.. can't order food when your spossued to me open
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User's recommendation: I'm posting on everything not to eat here

Anonymous
map-marker Doylestown, Pennsylvania

Customer aervixe online orderonli e order not made

On 12/25/2023 done online order for conover waffle house . Went to pick it up they stated the phones we e e not working and they didn't have online ordering , in which I had made online order to this same store prior last 2 weeks. So I went to the other conover store after a 25 MIn wait at first one when I got there they said they had it and wait time was another 25 min to be told they hadn't received either I have 2 conover stores without a order but I paid a bill . Where is my order!!!
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Anonymous
map-marker Arlington, Texas

Customer Satisfaction

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Check #585 St. #1025 Everything was professionally done in a timely and CLASSY manner with extreme ease and satisfaction, cleanliness, organization, order, dedication, devotion, commitment, patriotism, QUALITY, quantity, proper packing, a warm and HOMEY WELCOME and send off, warm SMILES, and ECSTATIC prices! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, ALL employees in ALL departments! Keep up the GREAT work!!! Sanjeev
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Anonymous
map-marker Kalamazoo, Michigan

Many things

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I went the the Waffle House on Monday for breakfast. It was so cold in there I was shaking. No other customers were in there. I cant go back ever, and the last time I ordered take out they charged me for the to go box and plastic ware.
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User's recommendation: Never got a receipt

Winfred A

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I ordered from wrong store

Waffle House - I ordered from wrong store
I spent 18 dollars at the wrong Waffle House online and it was the wrong location. I do not live nowhere near that Waffle House.
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Loss:
$18

Preferred solution: Full refund

Cassidy F Obn

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Verified Reviewer
| map-marker Atlanta, Georgia

Customer service Rude,an Nasty

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West stone drive Kingsport TN we had five family's an over ten children this place was not busy and would not take our orders we finally walked out we had a church hill declive with us as well as a few more high ranking individuals.And the waitress keep telling are boys that were tried to hunger a ready to eat a get home ,that she would take out order when she was ready to.I didn't say a word I thought to myself ok it will be any minute,well ten minutes go by she stands there talking to the cook,we haven't got drinks or even a nice complement since we all got there..So after we all waited to see what they would do ,it was ridiculous they stood in the corner an talked to each laughing meanwhile we have out kids that just got done playing ball its a school night an this waitress decided she wasn't going to serve us . After we had been there over twenty min we all decided to kinda stand up a head towards the door, by this time the only thing we could go get to eat was Burger King.

Waffle house lost anywhere from 250.00 to 300.09 a whatever a tip would have been... But because a lazy worker see a big group of people and decided right then she wasn't going to serve us at all,

The comments that she made that night made a lasting impression on me and my family along with football family ...

I will not go back to waffle House and have got no help with this situation to this day, and it has almost been a month... So thanks waffle house no nothing

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User's recommendation: Good luck

4 comments
Guest

High ranking church officials? Were you with the Pope and some of his Bishops and Cardinals from the Vatican?

Guest
reply icon Replying to comment of Guest-2386754

OP including that in his review speaks volumes about him.

Guest

"ew more high ranking individuals" Oooooh. As if anyone cares about your "high ranking individuals." Listen, WH isn't a place you would take a party of 10.

They're not set up for that and it made no sense.

As to losing on your order, I don't think they care about an attention .....who would put their pic up on a complaint site. Hope that BK hits the spot.

Guest
reply icon Replying to comment of Guest-2386712

More like 20, because OP says it was the families PLUS the 10 children. So, 20+. Who would take more than 2 people to a Waffle House!

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Phil H Rgs
map-marker Daytona Beach, Florida

.Excellent service

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The server did a great job. I believe his name is Brandon. The cook was very clean and did a good job handling food. Excellent experience all around.
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Anonymous
map-marker Louisville, Kentucky

I visited Waffle House on Nov 26 11:30 am at the bear creek location in Columbia tn

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As I was eating an employee was talking very inappropriate about another employee So one associate said to her thats not proper language to use The employee told her to shut the *** up I asked a server working there what her name was they said Victoria
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Christina C Uas

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Need a refund

Waffle House - Need a refund
Placed online order at wrong location after I put into card information to pay for order. I was needing to place order at Albemarle store initially but it was at biscoe nc. I tried to call but couldn't even speak to someone at all. POOR BUISNESS
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Loss:
$16

Preferred solution: Full refund

Ashley A Gmf

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Horrible service

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Waffle House - Horrible service
Original review Jun 21, 2023

I'm highly pissed. I was charged extra for something I didn't order and charged for what I did order that wasn't even correct.

I drive a whole county away to go to this place, literally a whole town away. All I got was a girl that told me it wasn't her job to cook my order right and some guy that cussed at me and raised his voice and basically told me I was a liar. He said he knew damn well for a fact my order was correct, that i needed to call the *** down and screamed at me. I have a photo of my order.

And was charged extra for crap I didn't ask for. Period I was over charged, what they did give me wasn't right, I was yelled at, disrespected, and hung up on. I had to call back. Supposed to me hashbrowns with grilled jalapenos and sausage on the side.

Zero of either. Then that night wanna scream at me and tell me he knows for a fact he did.

Photo below. I dug my bare fingers through that plate and found neither.

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Preferred solution: Full refund

User's recommendation: Don't go to the apalachee parkway location. EVER! THEY ARE TERRIBLE PEOPLE AND WILL YELL AT YOU EVEN WHEN THEY KNOW THEYRE WRONG

2 comments
Guest

"Girl?" This shows what kind of person you really are and why no one likes you.

Guest
reply icon Replying to comment of Guest-2351508

She was a "girl" wtf? Do you have so little going on in your life that all you have to do is scroll the internet looking for people to mess with? You need a healthier hobbie.

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Anonymous
map-marker Dudley, North Carolina

Bad service

Manager and waitress I feel like I got mistreated in that restaurant starting as not clean off the table. I had to wait 37 minutes for a table on top of it then when I had to order my food, they did not bring them. I feel like it was they brought me burnt toast I would ask for something I will bring it to me like 10 minutes later saying like the hot sauce, the milk to my coffee, they gave me cook cold food. I found a piece of hair in my food
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User's recommendation: I always take a service there. I have never had a problem. I don't know if it was this new waitress they had in there or what I've been told that to the manager that I loved the restaurant and I always ate there and I had never had a problem, I'd Robin I will recommend it. It's a good restaurant. It was just bad service today.

Anonymous
map-marker Burnsville, North Carolina

Thus was NOT a recurring debit. It was for a one time dinner.

Paid for dinner, but it was taken out of my bank as a recurring debit. That si so not right. It was in Simpsonville, SC. I live in NC. We were there with family visiting.
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Emmajane Pvi

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Not satisfied

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Waffle House - Not satisfied
Had a very bad experience at the waffle house florence Al wrong order wasnt right burnt had to deal with an argument between a customer and manager right at my table another one standing over my table asking for change made me a nervous wreck and my food was cold by the time they got it right then i had to pay 13 dollars
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Preferred solution: Full refund

Joshua A Cug

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Verified Reviewer
| map-marker Nashville, Tennessee

Report employee behavior

I was in one of your restaurants (store #112161) on September 15, 2023 around 12:30 PM when I heard an employee named Micah who is a caucasian male say the following to a African American female (Robin) "in my opinion there is not more attractive than a black woman cooking," as she cooking on the grill. It appeared that she didn't hear him because she did not have a response or look in his direction.

I said "I'd be careful with that kind of statement," and he responded "I'm always careful." Ideally, any man being called out by another man for making misogynistic or racial comments to a lady would realize they've crossed a line and self correct. Rather, Micah doubled down with his statement. Then, I said "more careful than what I just heard." Fortunately, he remained quiet and didn't continue to double down. I began asking my waitress (don't recall her name) what the store number is and the GM name.

She told me "I heard him and it made me feel so uncomfortable but I didn't know what to say." I validated her position by telling her men are accustomed to saying whatever they want to women, and elaborate on how unacceptable it is for him to make those comments to any woman, but especially a black woman. She and Robin (who provided me the GM contact information) thanked me for stepping in. I said to them Micah has to move in an environment of such privilege in order to not realize that he can't talk to women that way in the workplace literally in front of all the guests. I called the GM Tina Knight and left her a voicemail describing the incident.

I work around the corner from that location and typically get coffee from there. Today was the first incident of flagrant misogynistic racially motived speech from a staff member. Lastly, I found out he is the subordinate to Robin. Again, as a mental health professional, that further demonstrates a level of privilege that easily make women in the workplace feel uncomfortable but they are afraid to confront a man.

Please follow up on this as I am regularly in that location and will never tolerate a woman being disrespected in my presence.

Thanks. My contact number is 615-569-****

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User's recommendation: If you see an employee being sexist or racist to someone please speak up as employees don't always have their own voice and believe they have to go along in order to get along.

Mohabad O

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| map-marker Irving, Texas

Management

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Waffle House - Management
Waffle House - Management - Image 2
Updated by user May 04, 2023

Nothing done about it

Original review May 04, 2023
Calling because the management is very rude talks very aggressively. I didn't get my order nobody contacted me about my order. I had hard time contacting them couldn't get through their phones. I have my call history to proof how many times I have called to even cancel the order and get my money back but I went inside the restaurant today to just have it remaked and the manager very rude and aggressive louds I really would appreciate someone contacting me back the location in irving tx on Northgate store number 1634
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Loss:
$29

Preferred solution: Just wanted my food

User's recommendation: Don't go to this location if anything because off management the way he spoke to me he even gave the employee th way off talking like that to me as well that is not how you train or talk with customers

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