Contact Information

Waffle House Phone Numbers

Toll-Free Number:

  • (877) 992-3353 Hot Line

Corporate Office:

  • (770) 729-5700

Customer Service:

  • (866) 204-5393 Gift Card Help Line
  • (877) 992-3353 Hot Line

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Currently you can call only US numbers.

Headquarters Address:

Waffle House Inc.
5986 Financial Drive
Norcross, GA 30071
United States

Other Info:

Corporate Office Working Hours: Monday - Friday 8:00 a.m. to 5:00 p.m. (EST)

Help in Social Networks:

Summary of Waffle House Customer Service Calls

3620 TOTAL
CALLS
86% SUCCESSFUL
CONNECTIONS
03:27 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Waffle House to Ask about:

Employment Question:

  • “Job verification”
  • “My w2 has not arrived yet” , Review # 1479300
  • “I need an employment verification letter”

Staff Question:

  • “Had the worst experience with staff”
  • “A complaint about service not received”
  • “Bad customer service. A business order that was messed up and inaccurate and the food was poor quality. Will stop all business order at this location” , Review # 1481407

Account Question:

  • “I am an employee and need to change my email and password on mywafflehouse.com”
  • “Signing in problem...forgot password”
  • “Forgot my info to log into my account”

Request for Information Question:

  • “To leave a good work about an employee.”
  • “Complaining about a cook”
  • “Question about grill hood vent”

Payments and Charges Question:

  • “Jilly bean is a rude server and she over charged me”
  • “Stock, direct deposit”
  • “I have a check that was sent to corporate, and I need to stop direct deposit”

Shipping and Delivery Question:

  • “Have not gotten my w2”
  • “Wrong order on more then one occasion but this time i know it was on purpose i heard my waitress call out what i asked for but when i home 20 minutes away my order is clearly not what i ordered ive been trying to call the store since but get no answ”
  • “I lived in Texas and I still didn't receive my check from training April 18 2017 my name is Heather otwell”

Product/ Service Question:

  • “They *** Up My Order”
  • “Was calling for a pickup order and had me on hold for 20minutes. Then hung up.”
  • “Radiator broke had to leave my vehicle in the parking lot last night”

Website/ Application Question:

  • “Application process” , Review # 1244421
  • “Trouble with application”
  • “The website will not allow me to get into my account to change my information on the application”

Cards Question:

  • “Money Network card not registered”
  • “My card was charged twice”
  • “I waited 20 minutes for someone to wait on me to get my order I did not touch my food I called my card and made sure my money was on there it was not on there so I went to Lee they threaten to call the cops on me but I never touched my food” , Review # 1434856

Return/ Replace Question:

  • “Change address on my w2 form”
  • “To find out about my pay cheak and change address”
  • “Very disgruntled and will not return back to this waffle house employees fighring and screaming at each other” , Review # 1291273

Refund Question:

  • “Refund”
  • “Got hung up on and refused to be refunded After my order was messed up”

Activation/ Cancellation Question:

  • “Activate gift card”

Other Question:

  • “Complaint about employees and food”
  • “Custimer servuce”
  • “Never responded to email”

Waffle House Rating Stats

2.4 out of 5 stars
based on 786 reviews
See all 1398 reviews reviews

Rating stats

  1. 236 reviews
  2. 204 reviews
  3. 186 reviews
  4. 89 reviews
  5. 71 reviews

Rating trend

About Waffle House

Waffle House Privacy Policy
Waffle House FAQ
Top 5 Waffle House Services

Customer Care, Waiter, Manager, Sanitary Conditions, Cook

Top 5 Waffle House Products

Eggs, Waffle, All Star Special Combo Meal, Sandwich, Steak

Top 5 Likes about Waffle House

Cook did an awesome job of cooking my food, Clean, Stated in review, Service was great and so was the server, See review

Top 5 Dislikes about Waffle House

Customer service, Service, Food made me sick, Employee actions and conversations, Cleanliness of the store

Summary

Waffle House is a chain of fast food restaurants. It is a US based company which operates throughout the country. This name of the company has been chosen because it specializes in waffles. Besides different dishes including waffles, the menu of any Waffle House restaurant also includes some hot and cold coffee drinks and tea.

All of the Waffle House shops are designed in such a way for the customer to feel like home and stay there for rather long time. But still some people complain that the customer service in these Waffle House shops is much to be desired.

Waffle House reviews and complaints

Waffle House is ranked 96 out of 4889 in Cafes, Restaurants and Bars category

Area Served

USA, Other

Payment Methods

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Waffle House Stats

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Number of Calls

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