Waffle House Contact Information

Toll-Free Number:

  • (877) 992-3353

Customer Service:

  • (877) 992-3353

Gift Card Help Line:

  • (866) 204-5393
  • (770) 729-5700

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Currently you can call only US numbers.

Headquarters Address:

Waffle House Inc.
5986 Financial Drive
Norcross, GA 30071
United States

Other Info:

Monday - Friday 8:00 a.m. to 5:00 p.m. (EST)

Social Networks:

Summary of Waffle House Customer Service Calls

2979 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
03:25 AVG CALL DURATION
22% ISSUES RESOLVED

Customers Contact Waffle House to Ask about:

Employment:

  • “Copyadt pay stub”
  • “Lost wages”
  • “Job discrimination”

Staff:

  • “Bad service at one of your stores”
  • “Awful experience, poor service, bad environment,”
  • “Complaint regarding service”

Account:

  • “Forgot username and password”
  • “Trouble loging in”
  • “Locked out of account”

Request for Information:

  • “Question from 777”
  • “Not washing hands / not preparing food properly and then the manager was not concerned and would not even turn around to talk to me. And I wasn't loud belligerent or anyting”
  • “Interview questions”

Payments and Charges:

  • “Charge”
  • “Grievance about charges for a breakfast”
  • “Over charge on debit card”

Product/ Service:

  • “Was calling for a pickup order and had me on hold for 20minutes. Then hung up.”
  • “Radiator broke had to leave my vehicle in the parking lot last night”
  • “I just said in Waffle House for 30 minutes and nobody said hey to me and they still have not yet to take my order their cooking one order at a time unit number 1295 Hoover Alabama”

Shipping and Delivery:

  • “I didnt get my pay and i need it now”
  • “Have not gotten my w2”
  • “I lived in Texas and I still didn't receive my check from training April 18 2017 my name is Heather otwell”

Website/ Application:

  • “Trouble with application”
  • “The website will not allow me to get into my account to change my information on the application”
  • “Application process”

Return/ Replace:

  • “To find out about my pay cheak and change address”
  • “Very disgruntled and will not return back to this waffle house employees fighring and screaming at each other”
  • “Change address on my w2 form”

Cards:

  • “Paycard”
  • “Employee used my debit card”
  • “Food handlers card”

Refund:

  • “Refund”

Other:

  • “Entire order wrong”
  • “To ask about paid vacation”
  • “Employees getting high in parking lot”

Waffle House Rating Stats

2.4 out of 5 stars
based on 721 reviews
See all 1272 reviews reviews

Rating stats

  1. 213 reviews
  2. 187 reviews
  3. 176 reviews
  4. 82 reviews
  5. 63 reviews

Rating trend

About Waffle House

Top 5 Waffle House Services

Customer Care, Waiter, Manager, Sanitary Conditions, Cook

Top 5 Waffle House Products

Eggs, Waffle, All Star Special Combo Meal, Sandwich, Steak

Top 5 Likes about Waffle House

Cook did an awesome job of cooking my food, Clean, Stated in review, Service was great and so was the server, See review

Top 5 Dislikes about Waffle House

Customer service, Service, Food made me sick, Employee actions and conversations, Cleanliness of the store

Summary

Waffle House is a chain of fast food restaurants. It is a US based company which operates throughout the country. This name of the company has been chosen because it specializes in waffles. Besides different dishes including waffles, the menu of any Waffle House restaurant also includes some hot and cold coffee drinks and tea.

All of the Waffle House shops are designed in such a way for the customer to feel like home and stay there for rather long time. But still some people complain that the customer service in these Waffle House shops is much to be desired.

Waffle House reviews and complaints

Waffle House is ranked 94 out of 1432 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

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Waffle House Stats

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