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Summary of Waffle House Customer Service Calls

2163 TOTAL CALLS
84% SUCCESSFUL CONNECTIONS
03:13 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Waffle House to Ask about:

Employment:

  • “I need a copy of a 2015 w2”
  • “Job hiring”
  • “W4”

Staff:

  • “Need to speak with Alonzo Smith’s Boss do to his rude behavior and lack of customer service”
  • “Complaint about service”
  • “Roaches in store, never answer the phone, poor service”

Account:

  • “I need to speak to a management team so I can find out why I can't get into my account”
  • “Help with getting into my waffle house online account”
  • “Need to talk to a representative about resetting my log in account”

Payments and Charges:

  • “Overcharged and poor managerial service”
  • “Curious about discounts for military retirees”
  • “Over charged”

Product/ Service quality:

  • “Bad food and rude manager”

Website/ Application:

  • “Application process”
  • “Problems submitting application on line' wont send code for registration of application.”
  • “To change the name on a application”

Cards:

  • “About the money network card”
  • “Food handlers card”

Refund:

  • “Refund”

Other:

  • “Unnecessary conversations from employees of Waffle house”
  • “Work”
  • “Paycheck short”

About Waffle House

Top 5 Waffle House Services

Customer Care, Waiter, Manager, Sanitary Conditions, Cook

Top 5 Waffle House Products

Eggs, All Star Special Combo Meal, Waffle, Sandwich, Steak

Top 5 Likes about Waffle House

Cook did an awesome job of cooking my food, Clean, Service was great and so was the server, Hash brown potatoes, Greeting

Top 5 Dislikes about Waffle House

Customer service, Service, Food made me sick, Employee actions and conversations, Cleanliness of the store

Summary

Waffle House is a chain of fast food restaurants. It is a US based company which operates throughout the country. This name of the company has been chosen because it specializes in waffles. Besides different dishes including waffles, the menu of any Waffle House restaurant also includes some hot and cold coffee drinks and tea.

All of the Waffle House shops are designed in such a way for the customer to feel like home and stay there for rather long time. But still some people complain that the customer service in these Waffle House shops is much to be desired.

Waffle House is ranked 96 out of 1259 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

MasterCard

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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