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36 comments

....& IF by chance, they do decide to answer... (the 4th night in a row you've tried to call to place that order!!) after you say you're wanting to place an order To-Go, you get to hear- "Ugh, you're just gonna hafta hold on!" just so they can set the phone down-without even placing it on hold- so you get to hear what it is more important than taking care of the customer on 'hold' on the phone trying to place an order...

Her...apparently on her own cellphone, ordering some fettuccine alfredo (w/ chicken well done, extra alfredo sauce, & the broccoli on the side) and 2 orders of breadsticks (you know, w/ the creamy, parmesean, & garlic oil sauce stuff to dip them in) obviously for herself, from some other restaraunt down the road... (It was on speaker- so I heard the whole *** convo!!) Seriously?!! ...and after getting to hear her placing her entire TO-GO! order, then they just hang up in my face...without even taking my order!!

Worse even still- they will NOT bother to answer it again, even though you are steadily trying to call back for another whole hr!!

(Your b/f works directly across the street from them, & has already informed you that it's definitely not b/c they are just way too busy, or understaffed, or taking care of other guests--there's only two other people even in the *** place!! Worst customer service ever!!!!

Reason of review: Poor customer service.

Waffle House Cons: Waitress and cook stayed out side smoking.

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Delno Yej

The waitress and cook were outside because they were on their break. This is what they are entitled to by law.

Guest
reply icon Replying to comment of Delno Yej

They shouldn't be on break at the same time, Einstein!

Guest
reply icon Replying to comment of Guest-2018531

Ok but the op is impatient.

Guest

They will not take to-go orders. During COVID in FLORIDA. Really stupid.

Guest
reply icon Replying to comment of Guest-1888304

The home of O.J.

Firstborntripletzack
reply icon Replying to comment of Guest-1888304

Umm, don't call the OP stupid until you check the date this was posted.

Jj S Qci
reply icon Replying to comment of Guest-1888304

This is not just a problem in Florida. I have called 5 different restaurants in my Ohio city.

It seems to be a new company policy since COVID.

Previous to the COVID shutdown, I ordered Waffle House take out over the phone once a month and picked it up at various times of day; for easily a decade. They do not want our business any longer unless we come stand in their small and dirty restaurant.

Franciso Jwd
reply icon Replying to comment of Jj S Qci

Ignore him.

Guest

Why would you want to order anything from a place that treats you as rudely as that. I would be afraid that they would spit (or do something else nasty) in my food because they were Pissed Off Consumer that I had been trying to call them up so much.

Seriously, you tried for four nights in a row and then after they hung up on you, you let it ring for an hour? You must really have got too much time on your hands.

You should learn how to cook at home, or just settle for some easy to make food from the grocery store that doesn't require cooking. You'll be happier and healthier for it.

Guest

This is very true. I have experienced the same thing multiple times.

They just leave the phone off the hook because they dont want to be bothered. Then when you get there you have to wait for ever it seems for your food.

Guest
reply icon Replying to comment of Guest-1729252

They did that to me at McDonald's Just left the phone off the hook and I could hear all of the employees cutting up and engaging in horseplay and laughing. After a half hour I finally hung up the phone.

Sharayah Cje
reply icon Replying to comment of Guest-1730209

You stayed on the phone for 30 minutes? Bruh, that's on you then.

Guest
reply icon Replying to comment of Sharayah Cje

Actually, I didn't stay on the phone the whole time. After a couple of minutes, when I realized that they weren't coming back, I went and did other stuff that needed to be taken care of, and just left the phone off the hook.

When I came back, about a half hour later, I picked up the phone and could still hear all of the employees goofing off and laughing and teasing one another. Obviously no one ever came to their phone during that time, or else they would have hung it up when they would have found out that no one was on the other end of the line.

And just for forts and laughs, I called them back on the hour, for the next 3 hours and the phone was busy every time. Like they had just left it off of the hook for hours after I hung up the first time after approximately 30 minutes.

Guest
reply icon Replying to comment of Sharayah Cje

Immature, childish employees who don't want to do the job they are being paid to do.. THAT is on the franchise owner!

Guest

F*$@ waffle house!

Guest
reply icon Replying to comment of Guest-1692135

Pat, I'd like to solve the puzzle. Is it "Flock waffle house!" ???

PissedConsumer Official
On Behalf of Pissed Consumer Help Center
Waffle House FAQ tries to answer all the current customers' questions and you may read some of them here "Waffle House Questions". You may also call Waffle House customer service at 1-877-992-3353
Guest

TRY CALLING UP YOUR LOCAL SOUP KITCHEN WITH THAT ATTITUDE. THEY COULD USE A GOOD LAUGH.

Guest
reply icon Replying to comment of Guest-1678697

Like the laugh I got off of you and your dumba** comment?

Guest
reply icon Replying to comment of Guest-1678697

Like the laugh i just got off of you and your *** comment??!!

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