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....& IF by chance, they do decide to answer...(the 4th night in a row you've tried to call to place that order!!) after you say you're wanting to place an order To-Go, you get to hear- "Ugh, you're just gonna hafta hold on!" just so they can set the phone down-without even placing it on hold- so you get to hear what it is more important than taking care of the customer on 'hold' on the phone trying to place an order...

Her...apparently on her own cellphone, ordering some fettuccine alfredo (w/ chicken well done, extra alfredo sauce, & the broccoli on the side) and 2 orders of breadsticks (you know, w/ the creamy, parmesean, & garlic oil sauce stuff to dip them in) obviously for herself, from some other restaraunt down the road... (It was on speaker- so I heard the whole *** convo!!) Seriously?!! ...and after getting to hear her placing her entire TO-GO! order, then they just hang up in my face...without even taking my order!!

Worse even still- they will NOT bother to answer it again, even though you are steadily trying to call back for another whole hr!!

(Your b/f works directly across the street from them, & has already informed you that it's definitely not b/c they are just way too busy, or understaffed, or taking care of other guests--there's only two other people even in the *** place!!Worst customer service ever!!!!

Review about: Waffle House Customer Care.

Reason of review: Poor customer service.

I didn't like: Waitress and cook stayed out side smoking.

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Anonymous
Chicago, Illinois, United States #1329750

If you want their food that badly, go in person and made an order.

Anonymous
Thomasville, Georgia, United States #1329741

I've tried to call this dam place 10 times for 1 hour never got a answer *** *** customer service

Anonymous
Houston, Texas, United States #1329460

Apparently, the employee was already on the phone, calling in an order to another restaurant.What was wrong with that?

Was she suppose to hang up on the person so she could take your order? Why couldn't you have patience? As far as being hung up on, mist likely it was a genuine mistake or she thought you had hung up.

The part about you talking to her BF is just weird and sounds like a lie you added to make your story seem more dramatic.Why didn't you just go into the location and order face to face?

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