Waffle House - DON'T try calling to place a pick up or carry out order... *they won't even bother answering their phone!!!
....& IF by chance, they do decide to answer... (the 4th night in a row you've tried to call to place that order!!) after you say you're wanting to place an order To-Go, you get to hear- "Ugh, you're just gonna hafta hold on!" just so they can set the phone down-without even placing it on hold- so you get to hear what it is more important than taking care of the customer on 'hold' on the phone trying to place an order...
Her...apparently on her own cellphone, ordering some fettuccine alfredo (w/ chicken well done, extra alfredo sauce, & the broccoli on the side) and 2 orders of breadsticks (you know, w/ the creamy, parmesean, & garlic oil sauce stuff to dip them in) obviously for herself, from some other restaraunt down the road... (It was on speaker- so I heard the whole *** convo!!) Seriously?!! ...and after getting to hear her placing her entire TO-GO! order, then they just hang up in my face...without even taking my order!!
Worse even still- they will NOT bother to answer it again, even though you are steadily trying to call back for another whole hr!!
(Your b/f works directly across the street from them, & has already informed you that it's definitely not b/c they are just way too busy, or understaffed, or taking care of other guests--there's only two other people even in the *** place!! Worst customer service ever!!!!
Product or Service Mentioned: Waffle House Customer Care.
Reason of review: Poor customer service.
Waffle House Cons: Waitress and cook stayed out side smoking.