Most helpful review

DON'T try calling to place a pick up or carry out order... *they won't even bother answering their phone!!!

....& IF by chance, they do decide to answer... (the 4th night in a row you've tried to call to place that order!!) after you say you're wanting to place an order To-Go, you get to hear- "Ugh, you're just gonna hafta hold on!" just so they can set the phone...
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36 comments
#1995053

The waitress and cook were outside because they were on their break. This is what they are entitled to by law.

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ID
#1048239 Review #1048239 is a subjective opinion of poster.
Service
Waffle House Customer Care
Cons
  • Waitress and cook stayed out side smoking
Reason of review
Poor customer service

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Verified Reviewer
New Reviewer

To check the status of my investigation

I was accused of slapping someone for that Im not able to return to work until the investigation is over
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ID
#4035413 Review #4035413 is a subjective opinion of poster.
Location
Alpharetta, Georgia

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New Reviewer

Complaint employee

My son and I were enjoying breakfast last Sunday at waffle House on hwy 20;in Cartersville Ga.My son had service dog who was with him .The waitress almost tripped over the dog she started screaming cursing that dn dog better go.Sevral customers all said my service pup wasn't wrong.We weren't even comped our meal.Horrible didn't even comp our meal not even the fact the waitress didn't bring the correct food. Hostile place to eat.

User's recommendation: Dnt go there horrible hostile environment.

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ID
#4031018 Review #4031018 is a subjective opinion of poster.
Loss
$21
Preferred solution
I feel we should be compensated with 2 complimentary full plates

Very hurt

No reason. Treated very badly and its what it is. Not like when Joey Akers, Steve Wright and Greg Hall ran this district.

User's recommendation: hire people that care.

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ID
#4021780 Review #4021780 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
New Reviewer

Poor service

Sat for an hour waiting on food and drinks and still didnt get it watched several groups come in after we ordered and they order ,ate and left while we still waited on our food this was the waffle house in social circle ga
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ID
#4007751 Review #4007751 is a subjective opinion of poster.
Location
Social Circle, Georgia
Loss
$42
Preferred solution
Full refund
New Reviewer

Very poor customer service

Waitress brought us our food and both plates were wrong. Sent them back and the second time they were wrong again. The waitress started to argue with me and I told her to keep the food. We left.

User's recommendation: Don’t go to the Waffle House on the 2800 block of 45th in Amarillo TX.

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ID
#4001539 Review #4001539 is a subjective opinion of poster.
Cons
  • Waitress
Preferred solution
Apology
New Reviewer

Bad Customer service

Went to the restaurant manager told me he cant service me because he was short of stuff that you have to eat in the manger name was bob from flcity store
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ID
#4000830 Review #4000830 is a subjective opinion of poster.
Preferred solution
Apology

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New Reviewer

Terrible customer service

We went to sit down and eat only ones in the restaurant but still didnt get our food after we ordered it was almost 35-40 minutes then I was ready to out when the server finally started calling out our order when we were the only people there Im not surprised about the service with Waffle House but this finished my dealings with yall

User's recommendation: Don’t even bother.

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ID
#3994210 Review #3994210 is a subjective opinion of poster.
Location
Casselberry, Florida
Cons
  • Sucking service
Preferred solution
Apology
New Reviewer

Complaint employee

Original review updated by user Sep 18, 2022
Collinsville Illinois waffle house 259 waiter... another waitress served us and she walked away to go get the rest of our order so I asked a waitress who was in front of us at the time for some Jelly she said wait a minute ma'am I said ok she walked away smiling and...
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1 comment
#2251950

I can't follow what you are talking about. What about your man and the hospital?

What does that have to do your getting jelly? Why would the waitresses be laughing at you?

ID
#3978061 Review #3978061 is a subjective opinion of poster.
Location
Collinsville, Illinois
Preferred solution
Apology
New Reviewer

Over charged and they wouldn’t correct it

Waffle House - Over charged and they wouldn’t correct it
Ordered senior meal that was on the menu for $5.25 got charged $22.00 . Waitress said it was because we ordered bacon. Showed her the menu where it stated bacon or sausage and she said oh well. Then wouldnt give us any service. And we couldnt get a reduced price for the over charges

User's recommendation: Don’t go there.

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ID
#3966631 Review #3966631 is a subjective opinion of poster.
Location
Indian Trail, North Carolina
Pros
  • Most of them are on point
Cons
  • Good food
Loss
$11
Preferred solution
Price reduction

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New Reviewer

Questions & answers

I live in Crossville Tennessee and I enjoy going to eat there regularly . For over a week or so The Omelette machine has been broken and I am frustrated that I am only reaching a message with no way to speak with anyone to see if it has been repaired . As big as Waffle House is I fail to see the problem with it being fixed so I assume it is management and just wanted someone to tell me when I can go eat a Fabulous Cheese Omelette .
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ID
#3962718 Review #3962718 is a subjective opinion of poster.
Pros
  • Quick
  • Courteous service
Cons
  • Broken omelette machine
Preferred solution
A Cheese Omelette

I have express this to you already!!!!!

If I cant speak to someone, Please stop wasting my time!! I see, even customer service has bad customer service!!! I complain to you about my experience and I have to go through all of this??? Now I will share my experience with others! This is way too much!!! The individual that is reading and responding to all of this via email, JUST MAKE THE DAMN CALL!!!

User's recommendation: I won’t dare send anyone through all this just to eat!!!

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ID
#3958286 Review #3958286 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Where's my paycheck or my direct deposit

I was a cook for the waffle house in Sarasota off Clark road. I was told I would get a paper check for only one day in a week and a half which would have been sept 10 th. And that following wed on the 14 the I should received my first direct deposit I already...
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ID
#3966339 Review #3966339 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

I will not give a rating. There aren’t any negative stars!!!

This was the worst customer service I have ever witnessed in any restaurant I have received in my history of dining out! By your argumentative employee, I was even threatened! Other customers even walked out before receiving their meals because of the service! I began...
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ID
#3951188 Review #3951188 is a subjective opinion of poster.
Location
Union City, Georgia
Pros
  • Non
Cons
  • Walking in the door
Preferred solution
Nothing, I have already gotten what is needed not to ever visit again
New Reviewer

To thank your employees at Unit 737

I had a front left tire blow out. I drove the car into the Waffle House parking lot in Laurens, South Carolina. I met two ladies who couldn't have been nicer. I was a little frazzled to say the least. They allowed me to sit anywhere and gave me a glass of water. I was...
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ID
#3951057 Review #3951057 is a subjective opinion of poster.
Location
Greenville, South Carolina
Preferred solution
Recognition

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Verified Reviewer
New Reviewer

Why have I only received my first Paycheck

I got paid for only one day of orientation and I should have received my last deposit by now for the 2day of orientation and my training that I did I told the trainer at 12 that thus was not for me and she said well u no if u want to do it if u don't u can just go and I asked her who do I tell and she said nobody just leave if u don't want to do thus only I can make this decision so I said ok I don't want to waste anybody time so left at noon
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ID
#3944643 Review #3944643 is a subjective opinion of poster.

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