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Waffle House

Waffle House

www.wafflehouse.com
What is your customer experience with Waffle House?

Waffle House Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Waffle House has a 2.2 star rating from 1148 reviews, with 4% likely to recommend; 66% unfavorable and 13% positive; consumers are mostly dissatisfied.

Key Takeaways for Future Customers

  • Check Waffle House reviews before visiting to gauge local service and food quality.
  • Always verify online order details and pick-up to avoid wrong deliveries or extra charges.
  • Be prepared for limited responsiveness on refunds and corporate follow-up.

Negative Feedback / Risk Areas

  • Frequent complaints of poor customer service and rude staff affecting experience.
  • Waffle House customer complaints include missing items, overcharged or duplicate charges, and slow or no refunds.
  • Food quality and hygiene issues reported such as burnt, undercooked, foreign objects, and unsanitary conditions.
  • Difficulty contacting management or corporate for issues and online order resolution.

Positive Feedback

Some reviewers still praise the food and convenient locations, and a few staff members resolved orders satisfactorily.

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Media from reviews

Waffle House - Bad customer service and food
Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast burnt and hard...Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 2Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 3Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 4Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 5Waffle House - Least bothered & worst food experience
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Waffle House Collective Complaints

Johnny F Eve
Johnny F Eve
Little Rock, Arkansas, United States
Collecting Signatures

Awful House

0 supporters

I waited several additional hours so that they could serve a large crowd. The crowd left and my food final was worked on. I thought everything was good until I got home and found that their was no meat. This included two orders that I paid for. I later went to the restaurant and asked for fixing my order the worker said the cooks have to decide if they want to do the reorder. There were many other orders not being completed outside. I got my order completed with the mest I asked. This was a crazy experience e rinse I dont want on anyone

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April J Boa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

bad customer service

I went to Waffle House on 9159 Roosevelt Highway Palmetto Ga 30268. Store number 1776.

The telephone number there is 770-463-****. We dined in to eat and as I was gathering my things to leave the cook made a statement saying dog you ate everything including the napkin and the entire staff laughed like something was funny. This happened around 10:18 a.m. and I left at 10:41.

They all should be fired.

Please give me a call 706-329-****.

I will never visit there again! My name is Prentess Johnson and I am a truck driver and I didn't ask for this disrespect.

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Jahnavi Gmd
map-marker Dallas, Texas

Bad customer service and food

Waffle House - Bad customer service and food
Updated by user Feb 02, 2026

It was a horrible experience

Original review Jan 27, 2026

Food was very disappointing and the cook was on the his cell phone and waited 10 minutes till start cooking my order while I wait in 19 degree weather. The person who took my order had to make it. The gravy was not even done.

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User's recommendation: Always check your order

Michael P Zpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Was not happy with service

I was in the Waffle House in Waynesboro, GA 30830 at about 10:45 this morning. I ordered a cheesesteak omelette and grits with cheese.

When my omelette was brought to me, as soon as I started eating, I found glass in the omelette. Right away, I asked to speak to the manager. The cook came over and asked if there was a problem, and I showed him the glass. I asked to speak to the manager; the cook took the glass to the back and showed it to the manager.

My problem is that the manager never once came from the back to even check to see if I was okay, just told the cook to give me a free meal. That bothered me more than finding the glass in my food.

I just want someone to show me that I am important as a customer. Thank you.

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Preferred solution: Apology

User's recommendation: make customer feel important

2 comments
Guest

"show me that I am important as a customer." You're NOT important as a customer or anything else for that matter. This didn't require a manager.

You had two choices, leave and never return or sit your weak self down and take a chance on another omlett. I personally do not believe that they cooked glass into anything.

Either you're trying to build clicks/views are a lawsuit. Whatever the case may be, REAL men do not need someone to show them that they are important.

Guest
reply icon Replying to comment of Guest-2819930

Agree 100%. OP is bet@ for days.

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perugu r

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Least bothered & worst food experience

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Waffle House - Least bothered & worst food experience

I had one of the worst experiences at Waffle House. From the moment I walked in, the service was unacceptable.

The server didnt even pay attention while I was placing my order they had earbuds in and seemed more focused on whatever they were listening to than the customer in front of them.

When the food finally came out, it was a disaster. The steak was undercooked and dripping with grease, and everything on the plate seemed to have been drowned in oil.

I honestly couldnt tell whether they were trying to fry the food in oil or just serve me a plate of oil with food floating in it. It was unappetizing and disappointing from start to finish.

I expected at least a basic level of care and quality, but this experience was nowhere near it.

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Loss:
$20
Pros:
  • Atmosphere
Cons:
  • Food & rest all
  • Service

Preferred solution: Apology

User's recommendation: I wouldn’t recommend anyone, I won’t go ever & let anyone whom I know .

Resolved
Dara K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Follow up

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Staff at the Litchfield Kentucky location, making waffles in advance and pulling them out of a stainless steel drawer when they are ordered. Same with bacon.

Ive already called once and was told I would receive my money back because thats absurd to spend close to $40 for a reheated waffle.

Ive received nothing back and I expect a phone call. Area code 502-930-****.

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Laquitta B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jackson, Mississippi

Refund

I did an order online, got to the restaurant about 10 minutes later. I parked where I could just go in and pick it up.

Two workers were screaming at me to not park in front of the building.

I just got in my car and pulled off. At the same time, you were both screaming no parking; you could have been handing me my order.

View full review
Loss:
$11
Cons:
  • Cashier seems they dont like their job

Preferred solution: Full refund

User's recommendation: Don’t order from this place Waffle House .

Johnny F Eve
map-marker Kansas City, Missouri

Horrible customer service

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Updated by user Dec 23, 2025

This is located in Little Rock Arkansas on Bowman Street.

Original review Dec 23, 2025
Store #962 messed my two orders up with no meat included. Prior to that, they had a large group in, and I waited patiently for them to catch up.

After getting home with my order, I found out the missing items. I had to go back to the store, and now it's late, and orders are now handled outside. I am trying not to get upset, but I explained what happened to the person who packed my food, and I tipped. I thought they had gone to explain what I needed, but I later found out they didn't.

Since another person (Chris) started assisting me, they came back and said, 'I told them what you need, and they got it going.' I confronted the first person and asked, 'Why didn't they tell them about my order?' They then said the cooks decide if they do a reorder or not. I asked for the store number, but they didn't know the store number. But Chris was good with this reorder nightmare.

There were a lot of people not being served correctly that night. I would advise checking your meal carefully before leaving if carryout.
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Pros:
  • Late night hot breakfast prepared before you
Cons:
  • Cleanness and treatment to customer

Preferred solution: Full refund

User's recommendation: Check order and dont wait too late at night. Night orders outside is ridiculous

John G Ipa
map-marker Charlotte, North Carolina

Complaint

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Exterminator spraying while I was eating made me nauseous and caused my anxiety to reach an all-time high. I will never visit again.

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Loss:
$10

Preferred solution: Full refund

Anonymous
map-marker Daphne, Alabama

Sent order to wrong place

Order was sent to the wrong state, local Waffle House refused to make without a second full payment for the order. $62.00 order- I have sent 2 corporate emails and never received a response.

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User's recommendation: Customer Service is not a top priority in the world we live in today

James H Oge
map-marker Richmond, Virginia

Complaint

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Original review updated Dec 09, 2025

We ordered a variety of breakfast foods and from the hash browns to the biscuits and unbelievably even the waffles. Every single item that was given to me was burnt and tasted like chewing on a stick.

Waffle House also needs to be ashamed of themselves for the way they handle customer issues.

No wonder they are disappearing all across the country. They are putting themselves out of business.

View full review
Loss:
$31
Cons:
  • Taste
  • Quality of the food
  • Customer service

Preferred solution: Full refund

User's recommendation: Go anywhere else

Sabrina M Oum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service Horrible asked for a refund no available manager to do refund told to call them in the morning. No answer!!!!Service Horrible asked for a refund no available manager to do refund told to call

Service Horrible asked for a refund no available manager to do refund told to call them in the morning. No answer!!!

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Jerry W Wch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Bad chicken

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You have bad chicken in all your locations. I eat Waffle House 3 or 4 times a week.

The chicken has a crunchy or gristly texture, and it's been this way for the last three years. And it doesn't help when you send it back and they bring out another bad piece. And the attitude you get when something's wrong!

The district manager needs to visit this store on 78 Hwy beside McDonald's! Stone Mountain!

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Pros:
  • Convenience
Cons:
  • Chicken supplier find a new one

Preferred solution: Chicken that u can eat!

Anonymous
map-marker Healdsburg, California

My food were not good, eggs burnt, harsh brown burnt, toast burnt and hard as a brick

Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast burnt and hard...
Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 2
Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 3
Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 4
Waffle House - My food were not good, eggs burnt, harsh brown burnt, toast... - Image 5

If you know the food has burn, and you wouldn't it, don't serve it, I really hate I wasted my money eggs n cheese, hash brown, toast very burnt and hard as a brick, everything were burnt except my good

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User's recommendation: Please make sure the food is cook properly or you going to make some sick

Jerome L Kge

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Getting message of placing order and haven't placed any

Updated by user Dec 08, 2025

I tried to contact the store directly, which i had no luck doing. Then I reached out with email stating the issue.

The problem at hand is im getting texts from Oxford Waffle House saying order has been placed. I live in Pell City, so I definitely wouldn't be ordering from that location.

Original review Nov 23, 2025

I'm getting messages from a Waffle House location saying I ordered something, and we don't visit that location.

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Preferred solution: I would like to know why im receiving these messages about placing a order

Felicia A Czh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toledo, Ohio

Missing food

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Missing bacon, egg, and cheese biscuit. Last time I went, they forgot both of my peanut butter waffles.

I don't really want to even complain, but every time I go, they are missing stuff, and I am tipping like really well for takeout food. I gave the lady like 16 bucks. I gave the cook five for like a $50 order, and they are still forgetting my food.

I think that they knew what they were doing too because I tipped the cook, and he didn't even turn around and say thank you. He whispered something to the lady, like he must've felt like crap about not completing the order.

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Loss:
$16
Pros:
  • Good food
Cons:
  • Not getting all of your food and the long wait

Preferred solution: My missing Food would be nice, but if you can’t do that, then just a refund I guess or price reduction next time

User's recommendation: Smuckers

Anonymous
map-marker Winter Park, Florida

Very poor service and charged too much

Well first off no greeting. only one customer at counter, waitress came to my table after she came from the back from the back room two times and continued doing something near the cash register, 10 to 13 minutes in all .

No real big deal as I wasnt in any hurry. Then I gave her my order , and she couldnt figure it out after 3 trys , I finally went to the cook to explain my order .. black coffee , small water , a grilled biscuit with sausage and cheese with two sausage patties.. the cook made my biscuit and brought it over after a while I saw the waitress came back out and asked for the coffee and small water she then brought the coffee but forgot the water , when she finished with the other customer check out I got up and walked to her and asked for the water again..

then to make me decide to complain they changed me 10.26. I have never played more than 8.50 for that combo, I might add that I have stopped and Waffle House restaurant for over 51 years wile driving cross country routs as a truck driver and company owner..and I have never had a problem with service or food ever I have ordered the same order more times than I could ever count even after being retired for the past 18 years ..thats all and thanks for reading this.. J.B.Tapadera.

At. jbtapa@***.com

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User's recommendation: Better trainer or hireling ,

About

Summary

Waffle House is a chain of fast food restaurants. It is a US based company which operates throughout the country. This name of the company has been chosen because it specializes in waffles. Besides different dishes including waffles, the menu of any Waffle House restaurant also includes some hot and cold coffee drinks and tea.

All of the Waffle House shops are designed in such a way for the customer to feel like home and stay there for rather long time. But still some people complain that the customer service in these Waffle House shops is much to be desired.

Waffle House reviews and complaints

Waffle House is ranked 218 out of 7582 in Cafes, Restaurants and Bars category

Area Served

USA, Other, Canada, UK

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