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....& IF by chance, they do decide to answer... (the 4th night in a row you've tried to call to place that order!!) after you say you're wanting to place an order To-Go, you get to hear- "Ugh, you're just gonna hafta hold on!" just so they can set the phone...
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24 comments
Anonymous
#1729252

This is very true. I have experienced the same thing multiple times.

They just leave the phone off the hook because they dont want to be bothered. Then when you get there you have to wait for ever it seems for your food.

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Review
#1048239 Review #1048239 is a subjective opinion of poster.
Cons
  • Waitress and cook stayed out side smoking
Reason of review
Poor customer service

Waffle House in Atlanta, Georgia - Compliments

5.0
Details
Jules, Stephanie. - from location 2050 and 29. Amazing surprise and ultimate service!!! Big shout out to Jules and one of the most professional capable. Give him a raise ASAP
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Review
#1685302 Review #1685302 is a subjective opinion of poster.
Reason of review
Good customer service
2.8
Details
Horrible service every time I come store 1715 had every table dirty when my husband and I arrived and restaurant only had 1 table occupied with several workers waitress then asked if we were ordering to go as if she wanted us to leave had to ask her to wipe off bar...
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Review
#1684152 Review #1684152 is a subjective opinion of poster.
Pros
  • Love their waffles and hash browns
Cons
  • Abandonment
  • Poor management
  • Nasty
Reason of review
Poor customer service
Loss
$23
Preferred solution
Let the company propose a solution
Tags
  • dirty restaurant
  • Drug Safety
  • Hatefulness
  • Unfriendly Customer Service

Waffle House in College Park, Georgia - Poor customer service at location!

1.7
Details
Waffle House - Poor customer service at location!
Its about 10:15pm went to the Waffle House on Riverdale rd, in Ga. No customers, so I figured I would be waited on immediately, but no one came to the table no one asked if I was ready to order. All I could hear is a worker using the co. Phone talking loud on the phone. After about 10 mins. We got up and left!! The lady on the co. Phone was sitting at the bar so im not for sure if she was off or working... The only other worker was the cook..
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Review
#1683121 Review #1683121 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Waffle House in District 5, Mississippi - Payroll issues

Not getting paid for hours worked
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Review
#1681480 Review #1681480 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Pay me my money
1.0
Details
On Monday, October 14, 2019 my 2 friends and I went to one of your waffle House located at 728 N Sam Houston Pkwy E, Houston, TX 77060 we sat on the first booth, just next to the cash register, one waitress named Tasha approached us to set up the silverware BUT,...
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Review
#1681171 Review #1681171 is a subjective opinion of poster.
Pros
  • Usually good food
Cons
  • See my previous entry
Reason of review
Poor customer service

Waffle House - The system does not recognize my birthday. 10/07/1967...i am unable to get my direct deposit started.

I have not been paid yet...no check has been issued yet.
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Review
#1679405 Review #1679405 is a subjective opinion of poster.

Why was waffle House closed on 29 in Newnan Georgia. I tried to go in only to be rudely rudely told we are closed. There was no explanation for closure .

at the time that I went in there were several people in the booths no uniforms eating.
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Review
#1677254 Review #1677254 is a subjective opinion of poster.
Cons
  • Having to go this far to get service due can not call this wh
Reason of review
Closed without notice on entrance. See my post will explain all.
Preferred solution
Let the company propose a solution
4.0
Details
I left a wafful house in helena because my salad was yellow and not fit to eat...ine been a good customer for 65 years ..when i told the nite shift manager i wasnt going to pay for it...she went beserk..so i just left so as not to cause a scene...she followed me to the...
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Review
#1676537 Review #1676537 is a subjective opinion of poster.

Waffle House in Mobile, Alabama - Complant

The Restaurant was Dirty the Cook was Claeaning the waffle Station instead of Cooking the order as soon as it was ordered . Never Washed his hands only Changed Gloves while mugging me cause I only said I know your Cleaning but I have to Go to WORK. Then He Tried to Cook me some scrambled eggs out of a Dirty Bowl. WHEN i asked him. About it he in Return changed Bowls and Then Used a DIRTY SPOON to Scramble the Eggs with..
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Review
#1676452 Review #1676452 is a subjective opinion of poster.
Pros
  • Person who took my order
Cons
  • No supervision
  • Cleanliness
Reason of review
Poor customer service
Loss
$18
Preferred solution
Let the company propose a solution
Tags
  • Disgusing
  • No Manager Supervision

Contact Waffle House Customer Service

Mailing Address:
Waffle House Inc.
5986 Financial Drive
Norcross, GA 30071
United States
Phone:
(770) 729-5700
All Waffle House Contacts

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Waffle House Questions

Waffle House in Columbus, Ohio - Shift manager complained the whole time while we were eating, about her job, very unprofessional

1.0
Details
Shift manager named Daria complained whole time about her job and was cursing saying the F word multiple times, complaining about going to Walmart and getting SOS pads and said corporate can do it they have millions of dollars. The store was filthy and tabes still had plates of used food left on them and we were only customers in the place when we were there. It was the most unprofessional experience I’ve ever had at a restaurant. We will never go back to that location. Very very very unprofessional.
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Review
#1675339 Review #1675339 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$36
Preferred solution
Full refund