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....& IF by chance, they do decide to answer... (the 4th night in a row you've tried to call to place that order!!) after you say you're wanting to place an order To-Go, you get to hear- "Ugh, you're just gonna hafta hold on!" just so they can set the phone...
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24 comments
Anonymous
#1729252

This is very true. I have experienced the same thing multiple times.

They just leave the phone off the hook because they dont want to be bothered. Then when you get there you have to wait for ever it seems for your food.

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Review
#1048239 Review #1048239 is a subjective opinion of poster.
Cons
  • Waitress and cook stayed out side smoking
Reason of review
Poor customer service
5.0
Details
Waffle House - Experience with staff was horrible. THEY FOUND ME ON FACEBOOK TO HARRASS ME
Waffle House - Experience with staff was horrible. THEY FOUND ME ON FACEBOOK TO HARRASS ME
Waffle House - Experience with staff was horrible. THEY FOUND ME ON FACEBOOK TO HARRASS ME
Waffle House - Experience with staff was horrible. THEY FOUND ME ON FACEBOOK TO HARRASS ME
Waffle House - Experience with staff was horrible. THEY FOUND ME ON FACEBOOK TO HARRASS ME
Waffle House - Experience with staff was horrible. THEY FOUND ME ON FACEBOOK TO HARRASS ME

Update by user Mar 05

Also, I have screenshots of the Facebook messages that were exchanged. I tried to attach them to the pdf but was not able too.

I think the file was too big, but I am glad to email them to anyone who wants them. Thank you.

Original review posted by user Mar 05

This incident happened over this previous...
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2 comments
Anonymous
#1707446

It sounds and looks like that there is more to this story that there is. It sounds and looks like you're not showing the details from the other people.

You're stalling aren't you. It's always customers like you that are always looking for starting something with the other managers and employees for no reason.

It's sound like if anybody is stalking and harassing someone it is you. People are able to tell when customers like you lie and fabricate details!

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Review
#1486696 Review #1486696 is a subjective opinion of poster.
Reason of review
Poor customer service

Waffle House in West Jefferson, North Carolina - Complaint and ive already email w/ pictures and not been contacted

1.5
Details
Waffle House - Complaint and ive already email w/ pictures and not been contacted
Waffle House - Complaint and ive already email w/ pictures and not been contacted
Waffle House - Complaint and ive already email w/ pictures and not been contacted
Waffle House - Complaint and ive already email w/ pictures and not been contacted
Waffle House - Complaint and ive already email w/ pictures and not been contacted
January 20th- supposedly escalated to to managements. Oh 1 detail I forgot to add. When we went in and sat down (where the 4 chairs and “table”) are, that was filthy as well. The waitress said the last customer had been sitting there painting her finger nails. Excuse me?!?
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Review
#1459093 Review #1459093 is a subjective opinion of poster.
Reason of review
Bad quality

Waffle House in Jacksonville North, Florida - Nasty

1.0
Details
Waffle House - Nasty
Waffle House - Nasty
Waffle House - Nasty
Every table in the restaurant was nasty. It was like that the entire time we were there. Nasty employees and attitudes. The cook was the only one in there that seemed concerned. Never got half the food that was ordered. I am at a loss for words.
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Review
#1603583 Review #1603583 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$33
Preferred solution
Full refund

Waffle House in Gastonia, North Carolina - I have an issue that needs addressed

5.0
Details
Waffle House - I have an issue that needs addressed
Waffle House - I have an issue that needs addressed
It’s an issue with the parking lot at the Franklin Blvd , Gastonia NC address
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Review
#1650061 Review #1650061 is a subjective opinion of poster.
Reason of review
Bad quality

Waffle House in Greer, South Carolina - Worst visit

1.0
Details
Waffle House - Worst visit
Waffle House - Worst visit
This was a Rocky Horror visit and i am not kidding. We had to get our own drinks. Nothing was right on our order. Look at the pictures.
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Review
#1623579 Review #1623579 is a subjective opinion of poster.
Cons
  • Nasty
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund

Waffle House in District 8, Tennessee - Worst place ever been

2.7
Details
okay so we came there to eat and we ate one time.. the food was horrible. everything on the entire order was wrong babe and brought us the wrong kind of drinks after that we turn around and we left we will we came back the next day and we turn around and when we pulled up I was staying out there smoking a cigarette in the parking lot and the lady told us that we had to leave that she was going to call CPD on us if we didnt i would never ever recomend going to this place
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Review
#1651273 Review #1651273 is a subjective opinion of poster.
Pros
  • Well drinks were good
Cons
  • Food cooked wrong bathroom was nasty
  • Customer service
Reason of review
Poor customer service
Loss
$63
Preferred solution
I dont care I have money to go somewhere else but it would make me just not go to any of them if I dont hear back from anyone

Waffle House in College Park, Georgia - Poor customer service at location!

1.7
Details
Waffle House - Poor customer service at location!
Its about 10:15pm went to the Waffle House on Riverdale rd, in Ga. No customers, so I figured I would be waited on immediately, but no one came to the table no one asked if I was ready to order. All I could hear is a worker using the co. Phone talking loud on the phone. After about 10 mins. We got up and left!! The lady on the co. Phone was sitting at the bar so im not for sure if she was off or working... The only other worker was the cook..
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Review
#1683121 Review #1683121 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Waffle House in Loganville, Georgia - Burnt my food and served it

2.6
Details
Waffle House - Burnt my food and served it
Waffle House - Burnt my food and served it
Waffle House - Burnt my food and served it
Waffle House - Burnt my food and served it
I ordered on Friday night after the game as usual. This time they forgot my cheese egss and burned my hashbrowns. The onions in the hashbrowns were burned, and I ordered doubled covered and only got covered. I called to advise them, but they are temporarily not taking to go order calld. Or any calls for that matter. Very disappointed.
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Review
#1393250 Review #1393250 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Waffle House Customer Service

Mailing Address:
Waffle House Inc.
5986 Financial Drive
Norcross, GA 30071
United States
Phone:
(770) 729-5700
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Waffle House in Lilburn, Georgia - Horrible customer service spit in my drink

1.0
Details
Waffle House - Horrible customer service spit in my drink
Drive thru associate taqueria became aggressive and combative and spit in my drink
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Review
#1642382 Review #1642382 is a subjective opinion of poster.
Cons
  • Horrible drive thru service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution