Lafayette, Louisiana
Not resolved
Customer service
1 comment

My husband and I ate at the Waffle House on Pinhook Road on Friday, March 18th at about 9:00 am. Our table was next to the grill. When we were seated, I saw that a raw egg fell on the floor next to the Cook. No one cleaned it up. The Cook even walked in it, smeared it and did nothing to clean it. We were there for 45 minutes and the egg and shell was still there when we left. At one time the wait staff was not busy but they didn't clean it. The Manager on duty did nothing about it. I don't think that this situation is sanitary.

Also, we had waffles that morning, milk and coffee that morning. My waffle was very soft like it wasn't cooked all the way.

We enjoy eating at Waffle House and we do so often but after this experience, it might be a while before I go back. Especially to this location. As I understand, this location is a fairly new store and this is how they treat it.

Reason of review: Poor customer service.

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It all boils down to laziness and apathy.